How do you keep your employees happy and satisfied amid the Great Resignation? According to Microsoft’s Work Trend Index, more than 40% of the global workforce considered quitting their jobs in 2021. People are tired and want more work-life balance. But mostly, according to a survey by McKinsey & Company, workers who did resign said they did not feel valued by their employer or manager, or they did not feel a sense of belonging.
But how do you know if your employees are truly satisfied before it is too late? You need to ask! There are three simple ways you can capture, track, and measure employee feedback data
Conducting an employee satisfaction survey is one of the best methods to get a baseline measurement. You can compare that with results from subsequent surveys to see if there are improvements. The top three most impactful baseline metrics to track are below
1. Employee Satisfaction Index (ESI)
The Employee Satisfaction Index (ESI) indicates how employees are satisfied with their job. You can measure their overall satisfaction or their satisfaction with specific aspects of their work, such as their compensation, work environment, or career opportunities just by rating on a scale 1-10 the question: how satisfied are you with…?
2. Employee Net Promoter Score (eNPS)
The Employee Net Promoter Score (eNPS) is another popular metric that measures your employees’ feelings about your organization. It is based on a single question: how likely are you to recommend our company as a place to work? A score of 9 or 10 indicates that an employee is satisfied.
3. WorkProud Number
The Work Proud Number measures workplace pride that combines pride in one’s work and one’s company. This metric is based on The WorkProud Study, a groundbreaking research project that revealed the impact of pride in the workplace on employee engagement and business outcomes. Click here to request a quick 5-min survey for your team.
For added impact, consider sprinkling in a few targeted questions to your survey to evoke deeper thoughts addressing specific topics within your unique workplace.
Aside from, or in addition to, employee surveys, another method of determining employee satisfaction is through one-on-one, face-to-face meetings with individual employees. While they are not as easy to quantify as surveys, you can dig deeper into their needs and concerns. It is important to create an atmosphere of openness and trust where employees can mention things without the fear of being reprimanded.
Anonymous employee feedback using a suggestion box can help bring out issues workers may not be comfortable sharing in person. It can work if employers act on suggestions. Otherwise, it will just be a repository of complaints and criticisms. You don’t have to even hang one on the wall. Digital feedback platforms now offer employees a great anonymous feedback option.
One of the biggest challenges companies face is compiling data from so many disparate feedback sources accurately and in a timely manner. The right technology platform can be a game changer. They automate comprehensive feedback workflows, easily contextualizing and analyzing disparate data to proactively identify high impact areas for improvement. You get real-time visibility and meaningful insights from a single source – saving time, increasing company-wide collaboration and enabling better decision making.
There are lots of creative ways to improve employee satisfaction. From offering flex time, institutionalizing remote work to providing new skill development opportunities to incorporating reward and recognition programs. The key is providing an environment where leaders and employees can share, recognize, and appreciate both “big” and “small” contributions throughout their workday. A place that brings people together from diverse work locations, functional departments as well as levels of management and gives them the tools that empowers a sense of belonging, purpose, and value.
An engaged employee drives a positive workplace culture which is critical in promoting employee satisfaction. Tracking, measuring, and improving employee satisfaction in a timely manner is the best way to promote employee engagement which leads to increase profitability, and creates long-lasting change.
WorkProud brings together recognition, performance, well-being, and other programs in a unified technology platform to advance a workplace culture where employees are engaged, recognized, and rewarded. We believe having pride in one’s job and in one’s company creates higher employee satisfaction and a more positive workplace culture.
Learn more here about how WorkProud can help you increase employee satisfaction in your organization, or simply fill out the form below to talk to an expert.
WorkProud is committed to helping its clients create a unified approach to the employee experience by helping them build cultures of workplace pride. Trusted by millions of users at some of the world’s most recognized employer brands, WorkProud delivers a comprehensive approach to building company cultures that inspire people to be Proud of their Work and Proud of their Company.
Every month, we share news, knowledge, and insight into what we believe is a pretty simple proposition: If you are “proud of your work and proud of your company,” you are more engaged, more productive, and more likely to stay with your company for the long haul.