Webinar Recap: HR’ing Through 2025 – Tools, Culture, and Real-World Tactics with Chris Nelms

Key Takeaways

• People Are the Primary Tool: While tech is essential, Chris emphasized that people—not platforms—are his most important resource. Trust, empathy, and presence are non-negotiable.
• Intentional Recognition Matters: Recognition isn’t about points or perks—it’s about purpose. A handwritten note (or even a well-timed cookie delivery) can foster a culture of care and appreciation when done with intent.
• Systems Should Serve, Not Replace, Human Connection: Tools like Rippling and Postable help streamline operations, but only when they support a deeper strategy of listening and responding to team needs.
• Culture Is Not a Vision Board: It’s a living, breathing experience. Defining, aligning, and reinforcing culture happens through everyday interactions and trust built over time—not just leadership slides.
• Feedback Loops Are Critical: Whether it’s a 70-person team or an 8,500-person organization, listening, acting on feedback, and closing the loop builds credibility and long-term engagement.
• Scalability Requires Champions: From mushroom rollouts to brand ambassadors, Chris shared how strategic delegation and trust in local leaders can maintain consistency and culture at scale.
• Well-being of HR Leaders Matters Too: HR is often the first to absorb the emotional toll of an organization. Chris reminded us that taking care of yourself is foundational to taking care of others.