"It wasn’t just about celebrating our wins, it was about creating one shared culture."
– Claude Rousseau, Senior Managing Director, Culture & Colleague Experience, SHRM-SCP, CCP – Webster Bank
Healthcare faces a retention crisis. The national hospital turnover rate is 22.7 %, and replacing a bedside registered nurse costs more than $52,000, contributing to multimillion‑dollar annual losses. Only 33 % of U.S. workers are engaged, and just 19 % of healthcare workers report being consistently recognized. Fragmented HR systems make recognition sporadic and data hard to access.
WorkProud is a central hub that provides a single, seamless experience, integrating communications, engagement, rewards, and incentives.
The combination of monetary and non-monetary recognition awards, paired with a fundamentally new communication system in the workplace, allowed Jersey City Medical Center to achieve its top human capital management objectives:
One Simple Solution for 25,000 Healthcare Workers
WorkProud helps hospitals, clinics and health systems reduce turnover, increase engagement and simplify operations by turning recognition into a strategic system rather than isolated programs.
– Claude Rousseau, Senior Managing Director, Culture & Colleague Experience, SHRM-SCP, CCP – Webster Bank
Healthcare happens at the bedside, in labs and in clinics. WorkProud embeds recognition into mobile and social experiences that nurses, physicians and support staff can access during shifts. Participation feels natural for both frontline and remote clinicians.
Many health systems run separate programs for service awards, safety incentives, wellness and communications across disparate HCM platforms. WorkProud consolidates recognition, rewards and communication into one platform, reducing vendor count and manual coordination.
Each unit, emergency, surgery and primary care, has its own culture. WorkProud lets managers tailor recognition (e.g., celebrating zero‑infection days or patient compliments) while reinforcing shared values like compassion, safety and teamwork.
While pay and bonuses matter, they are not the solution alone. WorkProud ensures rewards amplify meaningful recognition moments tied to clinical outcomes, quality measures and core values rather than becoming transactional incentives.
WorkProud connects recognition participation to engagement trends, behavioral patterns and retention signals. Leaders move from guessing to knowing what works, justifying investments in recognition when turnover costs are measured at 33 % of salary.
Here you will find insights curated for leadership seeking in-depth industry knowledge. Explore comprehensive studies, helpful guides, and expert white papers.
Our study focused on the Healthcare industry.
Drawing on research and reports from Gallup, Deloitte, McKinsey, Forrester, and WorkProud’s 2024 Healthcare Study, this short paper makes the case to unify the relevant employee experience programs and focus them on building positive feedback, communication, and pride – all while establishing a framework to measure and assess their relative usage and impact.
The Monetary Impact of Employee Recognition on Employee Retention - Author: Rick Garlick, Ph.D
With a 78% participation rate and over 43,000 recognitions received, WorkProud has become an integral piece reinforcing core values and employee retention.
Donna Krammer (Children’s Hospital of Philadelphia) tackled the big question.
The direct financial costs of turnover are obvious — from recruiting to training, the process of onboarding new team members involves significant expenses. It costs anywhere from 6 to 9 months of an employee’s salary to replace them, with estimates for nurse hires ranging from $28,400 to $51,700.
Workforce challenges vary by industry, but the need for people to feel valued, connected, and aligned with outcomes is universal. Because WorkProud supports organizations across many sectors, we’ve created these pages to show what this approach can look like in environments similar to your own, including real client experiences and results.
Here you will find insights curated for leadership seeking in-depth industry knowledge. Explore comprehensive studies, helpful guides, and expert white papers.
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